What Information We Hold and Why
We collect the information you provide when registering: your name, contact details, and the e-wallet identifier you link — whether that is DANA, OVO, or GoPay. When you make a deposit or request a withdrawal, our payment processor records the transaction reference and wallet ID to
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verify the transfer and match it to your account. We also gather device and session data — your browser type, IP address, and session timestamps — to detect unusual access patterns and keep your account secure. If you contact our support team, we retain the conversation
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so we can follow up accurately. We do not sell your personal data to third parties, and we do not share payment identifiers with advertisers. Data retention follows the period required by applicable law in eligible regions; once that period ends, we action deletion on a
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scheduled cycle. You can request a copy of everything we hold about you, ask us to correct inaccurate details, or ask for deletion of non-essential records by writing to our data contact address. Availability of certain data rights depends on local law and the region from
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which you access the platform.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.