Reference

Your Agreement With coin688 Starts Here

These terms set out how your account works on coin688 — what you can do, what we expect, and how wallet payments via DANA, OVO, and GoPay fit into the picture.

Account eligibility appliesDANA, OVO, GoPay coveredJurisdiction-dependent accessAccount holder responsibilitiesUpdates notified via account
coin688 Your Agreement With coin688 Starts Here
HOW WE HOLD YOUR DATA

Account Security and Data Handling

Account Data Retention

We keep your account data for as long as your account is active and for the period required by applicable regulations. You can request a summary of what we hold by contacting support through live chat or email.

Cookie and Session Policy

coin688 uses session cookies to keep your lobby state stable across DANA, OVO, and GoPay wallet flows. You can manage cookie settings through your browser, though some account features may not work without them.

Account Security Practices

Your login is protected by OTP verification tied to your registered mobile number. Never share your PIN or OTP with anyone — our support team will never ask for your wallet PIN under any circumstance.

Requesting Term Changes

If you believe a term has been applied to your account incorrectly, raise it with our support team in writing. We aim to respond and resolve account-level disputes within the timeframe stated in our complaints procedure.

TERMS CONTACT PATHS

Reach Us About These Terms

Team online

Live Chat Support

Open the live chat icon inside your account dashboard to ask about any clause, account restriction or wallet transaction covered by these terms. Responses come from our Indonesia support team.

Email for Written Queries

Send a written query to our support email if you need a documented response about your account terms, a specific DANA, OVO or GoPay transaction, or an eligibility question.

Account Help Centre

The Help Centre inside your logged-in account covers the most common terms questions — account verification steps, wallet payment rules, and what to do if your account is flagged for review.

Common Questions About These Terms

These are the questions we hear most often about how coin688 account terms work in practice — covering wallet payments, account access, verification, and your rights under these conditions.

Yes. Every wallet transaction you make through DANA, OVO, or GoPay on coin688 falls under these terms. Your wallet provider's own terms run alongside ours for those transactions.

No. These terms allow one account per person. If we detect duplicate accounts linked to the same identity or wallet, both accounts may be suspended while we carry out a review.

We notify you through your registered account before any material update takes effect. Continuing to use your account after that notice is treated as acceptance of the revised terms.

We retain your account data for the period required under applicable regulations even after closure. Contact support through email to request details on what we hold and for how long.

No. Access depends on local law and is available only where eligible under the rules of your specific region. Availability is not uniform across all areas and can change based on regulatory conditions.

Contact our Indonesia support team in writing via live chat or email. Raise the specific clause and your account reference so we can review the case and respond through our complaints procedure.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.